DynaDelta office hours are 10am-5pm Monday to Friday, unless otherwise stated.
Using Royal Mail we will always do everything we can to ship orders received by 12pm Mon-Fri.
NB: Due to the current climate we can’t guarantee consistent same-day-dispatch.
If you believe the item you have ordered is faulty or defective in some way you must return it to us within 30 days for a prompt replacement, exchange or refund.
Glass items should be thoroughly inspected for damage or defects within 48 hours of receipt, as these items cannot be returned once used.
Items ordered in error will only be refunded at the discretion of the management of DynaDelta.
DynaDelta cannot accept returns of non-faulty items that have been used by the customer.
You are entitled to inspect all goods upon receipt, and to handle them in the same way that you might handle goods in a physical shop prior to purchase.
If goods don’t meet your satisfaction, providing they are still in their original, unused condition they can be returned for a full refund.
If you load a thermal extraction device with herbs or concentrates, or use it with herbs or concentrates, it is then considered “used” and cannot be returned.
This does not affect your right to return faulty goods for servicing or replacement.
Not all thermal extraction devices sold by DynaDelta carry a warranty.
Customer Satisfaction Guarantee
At DynaDelta we take our relationship with our customers very seriously.
If you encounter any issue with any of our products (ie: fault or damage), we will personally handle your warranty claim on your behalf and will work as hard as we can to ensure your satisfaction.
Returns
How do I return an item?
Email us to let us know why you are returning the item and to receive details of where to send the item.
Faulty or defective items
It is your responsibility as the customer to thoroughly check each item that you order from us upon receipt, and to report any breakages or damage in transit within 48 hours of the package being delivered.
Glass items should be thoroughly inspected for damage or defects within 48 hours of receipt, as these items cannot be returned once used.
We will replace any items reported as broken or damaged in transit so long as we are notified within 48 hours of the package being delivered.
We are unable to replace items or refund payments for items that are not reported as broken or damaged in transit within 48 hours of the package being delivered.
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us.
The item(s) must be returned within 30 days of purchase.
Customers in the UK that cancel a contract for the purchase of an item(s) within 14 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item(s) to you, provided that the entire order is being returned.
If the item(s) returned is part of a larger order, then no delivery charge is refunded.
If we collect an item from you, we reserve the right to recover the costs of collection from you.
Items lost in transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) to DynaDelta.
Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances DynaDelta shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
This warranty does not affect your statutory rights.
All items returned as faulty must be confirmed as faulty before a refund is given.
No refund will be given if the item was damaged by wear and tear, an accident or misuse.
Equally, no refund will be given if you knew about the fault before you bought the item, or you’ve just changed your mind.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
We may send you emails about our store, new products, and other updates.
AGE OF CONSENT
By using this site, you represent that you are at least the age of eighteen.
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
WOOCOMERCE
Our store is hosted on WooComerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooComerce data storage, databases and the general WooComerce application. They store your data on a secure server behind a firewall.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted industry standards.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.